*Please note that products that state "pick up in store only" can be paid for online but cannot be shipped and must be picked up in store.
Q: When will my order ship?
A: We ship all online orders Monday - Friday via Canada Post. On Canadian holidays, your order will ship on the next available days.
Q: What kind of shipping options do I have?
A: Currently the only option for shipping is a flexible rate based on the number of items.
Q: I placed an order, but I haven't received my package yet; where is it?
A: We recommend looking up your tracking number that is sent via email upon your items being shipped. If the tracking indicates that the package has been delivered, please give Canada Post a call and see if there were any errors in shipping addresses or any delays.
Q: Do you ship to the US?
Yes, we do! Customers are responsible for paying all duties and taxes--Canada Post will collect on delivery before you receive your package.
Q: Do you ship internationally?
A: Sorry, we do not offer international shipping at the moment. If you have any questions, please contact us at [email protected].
Q: What is your return policy?
A: We can help with returns on a case by case basis. We do not accept returns on frozen raw food.
Returns on items that are unopened/unused with tags on may be returned in store within 7 days or shipped back to us at your own cost within 14 days. We will verify the purchase and items before processing the return.
If you have any questions or concerns, please contact us at [email protected] or 604-299-3644.
At Big Dog Little Dog we appreciate how precious your time is. If you would like to call in your order ahead of time, to save some time, we will happily fulfill your order and bring it out to your car.
Big Dog Little Dog carries a wide array of raw and dry dog and cat foods, dog beds, apparel, leashes, grooming supplies, supplements and of course our Artisan Created Baked Goods.
Are you tired of buying products that have unknown chemicals, colorings, or preservatives that may be harmful to your dog's health? If you are, then you are among the many dog owners who want the best for their dogs. Our hand-made treats are all natural, made with the freshest ingredients, with no added salt, sugar, colorings or preservatives. We have researched the food, treats, and supplies that we have chosen to carry, so that you can be confident that you are purchasing the best products for your fur-baby. We believe that a healthy dog is a happy dog, because being healthy means being a part of your life for a very long time.
Although some healthy food could equal tasteless food, one of our goals is to make sure our products are tasty. They smell and taste excellent - your dog will love them and you will see it in their eyes and drooling mouths as they beg for more.
So, take good care of your loved ones and let them try our drool-icious treats. You'll be glad you did and your favourite furry friend will be VERY glad that you did!
Gourmet dog food & treats
A holistic approach to complete nutrition
Help maintain gut regularity
Complete and balanced pâté recipes
Big Dog Little Dog sells cat stuff too!
We carry a wide variety of products for your cat so stop in and see what we have in store!
Remember, we only sell and recommend the very best.
Gourmet cat food
A holistic approach to complete nutrition
Big Dog Little Dog carries unique gifts for the pet lovers in your family.
From breed specific clothing to funky bling for your pooch.
